Contact Us
Contact our customer-support team for questions about wooden ornaments, product details, orders, payment, shipping, tracking, returns, refunds, or other store-related concerns.
Questions About a Product
If you need help with dimensions, materials, finish, display use, included pieces, seasonal accessories, or other product details, please contact us before ordering.
Questions About an Existing Order
Please include your order number and the email address used at checkout so our team can locate your purchase more efficiently.
Damaged or Incorrect Items
If an ornament arrives damaged, incomplete, defective, or incorrect, contact us promptly with clear photos of the product, packaging, shipping label, and affected area.
Before Returning an Item
Please contact customer support before sending any merchandise back. Approved returns will receive the correct return instructions and destination.
Response Time
We aim to respond as promptly as possible during our published service hours. Requests involving carriers, fulfillment partners, or return facilities may require additional review time.