FAQ
Helpful information about wooden decor, handcrafted variations, ordering, shipping, returns, refunds, and customer support.
What does RENVYQO sell?
RENVYQO offers handcrafted-style wooden ornaments including botanical pieces, animal figurines, companionship-themed decor, car-mounted decorations, and seasonal gift sets.
Will every wooden ornament look exactly the same?
No. Natural wood grain, hand-finishing, painting, carving, texture, and minor measurement differences can vary from piece to piece.
Are handmade differences considered defects?
Reasonable variations in grain, color tone, carving detail, finish, and dimensions are generally part of the handcrafted character of the product and are not necessarily defects.
Can I use the ornaments outdoors?
Unless a product page specifically states otherwise, decorative wooden ornaments are intended primarily for indoor or protected display environments.
How should I use a car-mounted wooden ornament?
Position any vehicle decoration so it does not block your view, interfere with controls, distract the driver, or obstruct airbags or other safety equipment.
How long does processing take?
Orders are normally processed within 2-4 business days after payment confirmation and any required order verification.
What happens during busy periods?
During holidays, promotions, product launches, or unusually high order volume, processing may take up to 5 business days.
How long does U.S. delivery usually take?
Estimated U.S. carrier transit time is generally 10-15 business days after dispatch.
How much does shipping cost?
Applicable shipping charges are shown at checkout before the order is completed.
Will I receive tracking information?
When tracking is available, shipping confirmation and tracking details will normally be sent after dispatch.
What is the return window?
Eligible returns may be requested within 30 calendar days after confirmed delivery.
What if my ornament arrives broken or damaged?
Contact customer support promptly and provide clear photos of the product, packaging, shipping label, and damaged area.
Should I return an item before contacting RENVYQO?
No. Please contact us first so the correct return instructions and destination can be provided.
How long do refunds take?
Approved refunds are normally processed within 5-10 business days after approval. Your bank or payment provider may require additional time.
How can I contact RENVYQO?
Email service@renvyqo.com or call +86 168 8466 7111 during our published service hours.